Uproar as Safaricom Home Fibre Introduces Data Usage Cap

New safaricom home fibre connections has introduced a new data usage limit as fair usage policy introduced. There have been numerous complaints over the increased fibre speeds that result to fast attainment of the data cap.

In the new usage policy, Home Fibre is no longer unlimited. “The Safaricom Home Fibre plans are subject to a Fair Usage Policy with usage limits and throttle speeds,” a message from Safaricom read, “upon reaching the Fair Usage limit for the package, the speeds will be throttled to 1Mbps for Bronze plans and 3Mbps for Silver, Gold and Diamond plans for the remainder of the validity period of the subscription.”

Fair usage limits have been set for Bronze (500GB) and the rest set for 1TB.

One tweeter user wrote: “What does the new Safaricom Home Fibre data cap mean to a Kenyan. Streaming 85 hours of 4K video for a month will use 500GB data. That is equivalent to watching 3 hours of Netflix 4K movies every day for a month. Impossible but plausible, if you sharing the WIFI.”

Another user lamented: “The current Safaricom way of thinking based on this Home Fibre situation strikes me as a limited reactive mindset of growing in providing solutions. Because surely, in a time where my home is my workplace, how are you introducing limits to how I use my net?”

A pitch from the giant telco stated: "Customer Notice: We are permanently increasing Home Fibre speeds effective 1st March 2021."

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