Lessons Learned from Japan’s adoption of Robots in the Service Sector

Apart from spurring productivity, studies of service sector robots in Japan indicate that robot adoption have helped to mitigate turnover problems among workers and augmented some employment chances among both regular and non-regular employees in the care service.

Professionals believe that robots could lessen challenges that face both long term workers in the care sector and the ageing population.

Robots have been assumed as a poor substitute to the several tasks demanding deftness and compassion, but Japan has adopted robots to address the shortage of care workers in relation to the surging demand for enduring care services.

The plummeting number of care workers in Japan is attributed to the physical consequences like lower back pain and yet their wages is almost at par with the minimum wage. Robots have proven to be the best alternative to the plunging number of care providers, as they can assist in offering basic services such as bathing, toileting and eating.

According to World Economic Forum (WEF), Japan has actively encouraged the application of robots in long-term care. The report published by WEF revealed that contrary to popular belief about job replacement, robot adoption boosted employment of care workers and nurses.

The adoption of robots also augmented the non-regular care employees and drastically increased the number of non-regular nurses.