Kenya Power Pulls the Trigger of Disconnecting Customers with Pending Electricity Bills

Kenya power and Lightening Company (KPLC) has decided to disconnect all electricity accounts with pending bills. The State monopoly took the decision after recording reduced liquidity position and increased net loss.

 In public notice dispatched on March 17, the power company directed all post-paid customers to immediately fund their outstanding bills or risk disconnection.

“Customers who will not have paid their outstanding bills by the date when the bill is due will have their supply of electricity disconnected immediately. The customer will thereafter be required to pay the requisite re-connection fees for their accounts to be re-instated,” the KPLC statement read.

The Company warned customers against illegal re-connection and stated that the decision will attract a penalty of Kshs. 1 million and or a jail term of not less than a year. 

KPLC further urged their customers to confirm their bills by dialing *977# or through the ‘myPower mobile app’ which is available on AppStore and Google Play Store. The power firm advised its customers to foot their bills via Safaricom Mpesa paybill number 888888 or commercial banks.

Last year Kenya Power projected an increase in credit loss allowances that was exacerbated by the covid-19 economic slump down. The utility company also recorded reduced power consumption that hurt its liquidity position.