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Technologies that help to improve Customer Engagement and drive Revenue Growth

Google Cloud and NVIDIA NGC have revolutionized customer experience by innovating technologies that help to augment employee productivity, improve customer engagement and generate more revenue.
Enterprises across different industries are rapidly adopting natural language process (NLP) solutions such as chatbots and audio transcription to upgrade consumer engagement, improve workers’ productivity and drive revenue progression.

Chatbots, Audio Transcription Definitions

Chatbot is a software program that is automated to conduct online chat conversations through text or text to speech. The technology helps to add convenience for customers.
Audio transcription refers to the process of converting speech from audio file into written text. 

Challenges Facing NLP

The main challenge facing NLP is that it must comprehend the fundamental background of script without unambiguous rubrics in human language. Developing an AI-powered solution from the beginning to the end is a daunting task. Datasets must be curated first before being preprocessed.
The next stage is to train the models before they are tested for inference performance and then deployed into operational client-based applications. 
Google Cloud AI platform is a wholly managed, end-to-end machine learning site that offers managed services for training and forecast. NGC and NVIDIA use deep learning framework containers to train and optimize models. The service is then trained to get answers with Triton Inference Server.

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